Quoting process can be handled several way in digitalized process. Here is a short comparison between different systems.
CRM:
+Quotes are easily used in same as system as other customer related information and sales activities.
+Tools are familiar to sales.
+All client data related to sales is in one system.
-CRM’s are not designed for quoting but for client data and sales process management. A lot of features and information will be missing that are necessary for winning the quote.
-Quotes are missing usually a lot of structured data.
-Very commonly missing a link to offerings and delivery.
CPQ:
+CPQ is specifically designed for quoting, so it is process rich and easy-to-use.
-Easy to create tailormade interfaces for specific user groups, e.g. customer.
+Idea of CPQ is integrate masterdata between CRM, PDM, design systems and ERP.
+it is designed to serve client in complex sales.
-Another system in company business application landscape.
-Integration between systems can be difficult.
ERP:
+sales and delivery are tightly integrated.
+can save in annual maintenance and service costs as per one system covering more processes.
-not designed to support sales process.
-difficult and costly to develop new processes.
-risks related to user management and challenge for opening an interface for client.
-very commonly difficult to use and sales need to know yet another tool.
-usually very difficult to integrate.
KlaroCPQ is a tool for any company that want to:
+give their salespeople best tools to serve their customers.
+have a database on client requirements.
+digitalize their business processes and create integrated dataflow from sales to delivery and lifecycle management.
-Separate application which need to be integrated and managed.
Are you interested to discuss more about the comparisons?
